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Shipping & Delivery Policy

SHIPPING - TERMS, POLICIES AND CONDITIONS - DOMESTIC ORDERS (within India)

  • After an order is placed via our website, The products will be shipped within 3 - 10  business days from the date of the order confirmation (payment made) and shall reach the customer within 7 - 15 business days from the date of order confirmation.

  • The above timelines don't apply for 'made to order/customized' items. The timelines for such orders are determined by the effort involved in making the product & will be conveyed to you at the time of the payment. It approximately takes upto 8 months sometimes to produce a ‘Made to order’ item.

  • While we make our best efforts to deliver each item in your order within 7 business days of your placing the order, in rare cases, a slight delay may occur due to unforeseeable circumstances, government interventions or natural causes, etc. which we cannot be held responsible for. These also include any COVID-19 protocols.

  • We care about our team and in any case the government mandates any restrictions to stop the spread of COVID-19, we will ensure that is followed for the safety of our weavers and their families. We hope you understand in case any order is delayed under this situation. Our team member will get in touch with you in any such case. 

  • If any of our weavers is tested positive for COVID-19 (any variant), we will immediately investigate the matter, and he would be asked to quarantine and asked to return to work upon testing negative. Please be assured, we work under regulated hygienic conditions and sanitise at regular times. Under this circumstance, please expect a delay. However, we shall keep you informed in any such case. 

  • The tracking details of the shipment along with the carrier information will be mailed to you once the product is out for delivery.

  • Please provide us a valid customer name, address, e-mail ID, and phone number. In case we wish to contact you, we would do so through the information provided by you. 

  • Shipping Charges are based on the shipping destination and weight of your parcel, and the number of items shipped. For any clarifications on the rates, please contact the team.


SHIPPING TERMS, POLICIES AND CONDITIONS- INTERNATIONAL ORDERS

  • The products will be shipped within 10-15 business days from the date of the order confirmation (payment made) and shall reach the customer within 30 business days from the date of order confirmation.

  • While we make our best efforts to deliver each item in your order within 30 business days of your placing the order, international delivery schedules are subject to any delays at transit, entry, customs, and location accessibility points. We cannot be held responsible for any unforeseen delays from the carrier's end.

  • The above timelines don't apply for 'made to order/customized' items. The timelines for such orders are determined by the effort involved in making the product & will be conveyed to you at the time of the payment. It approximately takes upto 8 months to produce a ‘Made to order' item.

  • We exclusively use reputed and reliable carriers to ship your order 

  • Shipping Charges are based on the shipping destination and weight of your parcel. 

  • Shipping companies determine shipping charges based on the package weight, customs clearance, and various other factors. The charges will be communicated to the customer prior to making the payment.

  • For maximum savings, we recommend ordering 4-5 sarees together to availing an optimized shipping rate.

  • Our delivery partners offer contactless delivery. Please note that proof of delivery will be digital.

  • We would be unable to entertain any dispute for the want of a physical signature.

  • Duties and taxes and any additional custom will be applicable as per your country's regulations and are to be borne by the customer. These shall be billed separately to you by the courier company at the time of delivery.

  • The tracking details of the shipment along with the carrier information will be mailed to you once the product is out for delivery.


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