Each piece is unique at the House of Tuhil Pvt. Ltd. Our products are hand-made and there may be slight variations as all our products are handcrafted by traditional craft persons and weavers in India. These slight yet beautiful imperfections prove we do not use any power loom methods. However, we do understand as a customer you are entitled towards satisfaction. Hence,we do accept returns/exchanges but under certain circumstances. Please read the following before you decide to make any returns/exchanges. 

• In the rare event of a piece being damaged in manufacturing or transit, we would be happy to exchange it. Please email us (along with a clear image of the defective piece, original packaging, and invoice) at contact@houseoftuhil.com as soon as you receive your order, and we would be happy to replace the same.

• Please note the decision to accept returns rests solely with the Tuhil Team and would need to meet the following terms.

• To be eligible for a Return /Exchange, your item must be unused and in the same condition that you received it (unworn, with original packaging and the tags, must not be tampered with).

• You must reach out to us within 24 hours of purchase in store or receiving the order.

• We would be unable to accept multiple returns or exchange requests.

If you qualify for a return with us, we have made it easy for you. Please read the steps below and we truly would encourage it if these are followed for a smoother return/exchange process with us. 

• Please inform us within 24 hours of receipt of the order/product. You must email us at contact@houseoftuhil.com to notify us. Please mention your order number in the subject line to help us quickly process your returns/ exchanges.

• Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, after which it is up to the Tuhil team to decide whether the product is approved for return/exchange. We do not accept video call images. We would need proper angle images of the products. 

• Once we have received your email and our Quality Control team has authorized the return for the damaged/incorrect product, please dispatch the product to the address that will be shared with you. 

• Once we receive the damaged/incorrect product, we shall be happy to exchange your purchase for another piece with the same value.

• We shall process any returns or exchanges to the customer who purchased from us and we shall not process the same to a different address or customer. We request the returning customer to understand that we will not process any orders to any other customer that is not mentioned in the original order details. 

• In case you wish to exchange any product with a lower value, the balance will not be returned via any mode of payment, but we will be happy to give you a credit which can be used for future purchases. A higher value product does not qualify for exchange. In case you wish to exchange and receive a product higher than the exchanging value, the balance amount would be paid by the customer via any of our online payment methods. 

• In case the company inspects the product and finds any major error, refunds would be processed as store credit. This would be a rare circumstance and the decision would lie on the company. If the order is custom order, under no circumstances would there be a refund or exchange. 

• In case of an international order, we strictly do not process any exchange or return.

We wish to make a few steps clear when a return/exchange is not possible. We have taken various points into consideration, and have jotted down the below for a clearer understanding.

• Incorrect or outdated delivery address.

• Incorrect address format including any form of a PO Box address.

• After 3 failed delivery attempts by our respective courier agent.

• Package refused by the recipient.

• If the product is disliked by the customer for whatever reason (colour/design)

• If your order includes fall /pico, blouse detachment, or tassels has been done as per your request.

• If your weave has been changed, cut, used etc.

• You have reached out after the stipulated 24 hours window